Freshness, returns & refunds
Last updated 25 October 2026
If something is not right
Contact admin@officefruits.ng or +2347080770160 as soon as possible after delivery. Share the order reference, affected product, quantity and a brief description. Photographs can help us understand a freshness or damage issue, but do not send sensitive personal information. Do not consume food that appears unsafe.
Fresh fruit and perishable products
Please report freshness problems on the delivery day where possible so we can investigate promptly. We will assess damaged, unsafe, incorrect or missing items and arrange an appropriate replacement or refund. A delayed report does not automatically remove your statutory rights. We do not ask you to post perishable food back without first agreeing a safe resolution.
Displays and other non-perishable items
Tell us promptly about a damaged, incorrect or defective display. Keep packaging where practical while we arrange inspection, collection, repair, replacement or refund as appropriate. Contact us before returning an item so that we can give the correct return instructions.
Cancellations and unavailable items
Contact us before packing or dispatch if you need to cancel or change an order. We will confirm which parts can still be changed. If we cannot supply an ordered item and you do not accept an alternative, we will refund the affected amount. Change-of-mind requests are assessed separately from defective-item remedies.
Refund processing
Approved refunds are returned using the original payment method where possible. We will confirm when a refund is initiated; settlement depends on the payment provider and bank. Keep your reference and do not make a second payment while an existing payment is being checked.
Your rights
This policy does not exclude or limit rights available under applicable Nigerian consumer law. If we cannot resolve a complaint, you may seek guidance from the Federal Competition and Consumer Protection Commission at fccpc.gov.ng.